At the 11th Retail Banking Forum & Expo on 18th – 19th April 2016, The Ritz Carlton DIFC was buzzing with the leading figures from the leading banks in the region.
The message was loud and clear throughout the two-day conference and exhibition: that things in traditional retail banking had to dramatically change.
Fintech (Financial technology) companies have been disruptive, creating at new reality of expectation for banking customers that is faster, easier, online and readily accessible 24/7 – 365.
In an interview conducted by Fintech Finance, Paul Michael Gledhill Co-Founder of XpertLearning explained: “We don’t want to disrupt anything; we simply want to assist retail banks to be able to assess and manage their talent through integrated online Learning, Talent and Performance systems. In this digital age we like when organizations pick up an old-fashioned telephone and have a chat with us, then, through conversations, start to discuss the strategy for measuring the success of online interventions.”
The people at Fleming. who produced the event were delighted that the debate was high energy and engaging and look forward to next year’s event to see how far the discussions have moved on.