Introducing our new partner Staffino, an easy to use tool for receiving feedback on staff that customers meet. Staffino with its unique offerings gives you an overview of how each member of staff treats your customers. It collects all positive customer comments for your best staff members and gives you feedback on your customers’ experience – feeding suggestions directly to you to manage privately.
Your customers can flip through the faces of your staff. If they like the service, they can simply express their gratitude by touching the screen.
Staffino gives your customers opportunity to express what they did not like about your service. Thereby you lower the risk of them complaining online on social networks.
Thanks to a quick response your customers will never linger with hard feelings. Now you have a chance to explain the situation, compensate them, and motivate them to come again. This way, even previously disappointed customers will recommend your service to their friends.
How does it work?
- Your customers download simple Staffino application
- The customer finds the staff member who served them and leaves feedback for you
- You can immediately read the feedback and keep track of how your customers feel.
Staffino gives you an overview of how each member of your staff treats your customers and collects all positive customer comments for your best staff members
Staffino collects praise for your best staff directly from customers
Staffino helps your business
- Positive reactions attract new customers
- Negative feedback will not be spread through social networks because it is only visible to you
- You get the opportunity to communicate directly with dissatisfied customers, explain the situation and turn a negative experience into a positive one
- Easy-to-follow statistics show you which employees are performing the best