Online Learning for Customer service & Call Centres
The success of almost every organisation in the world is dependent on their excellence in customer service. Our online curriculum for call centers and customer service can be either broken down into the courses you would like to select or taken as a whole bundled package.
With our eLearning customer service content you can either select a mix and match of our customer service course library or select our full customer service curriculum, If you are looking for a multi modal content mix then speak to us about our fantastic Call Center Knowledge Center for a full blended learning experience.
CUSTOMER SERVICE CURRICULUM
- Front-line Call Center Skills (3)
- Inbound Call Center Management (6)
- Customer Service Fundamentals (8)
- Customer Service Representative, Professionalism (3)
- Customer Service Representative, Skills (3)
- Customer Service Representative, Process (4)
- Customer Focus (6)
- Customer Advocacy (3)
Call Center Knowledge Center
In today’s fast paced corporate environment, it is not enough to simply provide learning resources to your professional call center staff to prepare them to answer complicated questions from consumers to professional executives. SkillSoft’s Call Center KnowledgeCenter enables hands on learning, providing more than courses and books—it introduces an array of resources designed to challenge and motivate every learner on your team.
Designed to improve the skills of your call center professionals and assist with certification where appropriate, this one stop portal allows learners to access a diverse array of information, including articles, courses and online books specifically chosen by experts to facilitate learning regardless of skill level. Additionally, the Call Center KnowledgeCenter includes hands-on SkillSims™, useful job aids and SkillBriefs for your call center professionals to learn and practice customer service skills in a real-world environment. The Call Center KnowledgeCenter provides resources to: